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What Our Legal Framework Means for Your Account

Every account on 1judi is governed by a clear set of terms — covering how your data is held, how disputes are handled, and what rules apply to your use of the platform.

Account Terms & ConditionsPrivacy & Data HandlingCookie PolicyJurisdiction & EligibilityContact for Legal Requests
1judi What Our Legal Framework Means for Your Account
REACH OUR LEGAL TEAM

Contact Paths for Legal and Policy Questions

If you need to raise a legal concern, request your data, or query a specific clause in our terms, use any of the channels below. We handle legal correspondence separately from general account support so your query reaches the right person without delay.

Team online

Live Chat

Open the chat widget from any page on 1judi. State that your query is legal or policy-related and our team will escalate it to the correct contact within our operations.

Email Support

Send a detailed message to our support address with 'Legal Request' in the subject line. Include your registered account ID so we can locate your record and respond accurately.

Account Dashboard

Log in, head to your account settings, and use the 'Help & Policy' section to submit a formal query. All submissions are logged with a reference number for your records.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your personal data only as long as your account is active or as long as required by law — whichever is longer. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to keep them. Here is how we handle each area.

Data Retention

Account data — including your registered name, contact details and transaction history across Touch 'n Go eWallet and FPX payments — is held for the period required under applicable Malaysian financial regulations.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Any change to your registered mobile number or email triggers a secondary verification step before it takes effect.

Rights & Corrections

To request access to your data, correct a record, or ask about retention periods, contact us via live chat or email with your account ID. We aim to respond to data requests within the timeframe local law requires.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about our legal terms, data practices and account rights. If your question is not covered here, reach out through live chat and reference your account ID.

Your account is subject to the terms you accepted at registration. Where those terms interact with Malaysian law, local law applies. Eligibility to hold an account depends on local law and is available where local law permits.

Yes. Contact us via live chat or email with 'Data Access Request' in your message, along with your account ID. We will provide the data we hold within the timeframe required by applicable law.

Submit a deletion request through your account dashboard under 'Help & Policy', or email us directly. We will delete what we can, but some transaction records may be kept where financial regulations require it.

We share data only where necessary to process your account — for example, to verify a DuitNow or Boost transaction, or to comply with a lawful request from a Malaysian authority. We do not sell personal data.

We will notify you through your registered contact method before any material change takes effect. Continued use of your account after the effective date is treated as acceptance of the updated terms.

Start with live chat and state clearly that you are raising a formal dispute. If live chat does not resolve it, escalate by email with your account ID and a description of the issue. We log all dispute correspondence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.